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MONROE BRAKES™ TECHNICAL SUPPORT

TECHNICAL SUPPORT

Motorist Assurance Program (MAP) Standards of Service

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Brake Shoe Hardware

Condition Code Procedure
Broken A Require replacement
Distorted A Require replacement
Missing C Require replacement
Surfaces rust-pitted 1 Suggest replacement
Worn, affecting performance A Require replacement

Self-Adjusting Systems

Self-Adjusting Systems: Monroe® recommends replacing hardware with every service.

Condition Code Procedure
Bent A Require repair or replacement of bent part
Broken A Require repair or replacement of broken part
Inoperative A Require repair or replacement of inoperative parts
Inoperative includes intermittent operation.
Missing C Require replacement of missing part
Star wheel does not turn freely A Require repair or replacement

Legend

A Part no longer performs intended purpose
B Part does not meet a design specification (regardless of performance)
C Part is missing
1 Part is close to the end of its useful life (just above discard specifications, or weak; failure likely to occur soon, etc.)
2 To address a customer need, convenience, or request (to stiffen ride, enhance performance, eliminate noise, etc.)
3 To comply with maintenance recommended by the vehicle’s Original Equipment Manufacturer (OEM)
4 Technician’s recommendation based on substantial and informed experience