TECHNICAL SUPPORT

Motorist Assurance Program (MAP) Standards of Service

Monroe® recommends replacing hardware with every service.

Condition	Code	Procedure
Bent	A	Require repair or replacement
Broken	A	Require repair or replacement
Corroded, affecting performance	A	Require repair or replacement
Dust boots on slider pin (bolt) missing	C	Require replacement of boots
Dust boots on slider pin (bolt) torn	A	Require replacement of boots
Missing	C	Require replacement
Shim (OE standard) missing	C	Require replacement
Monroe Brakes shims may be suggested to reduce noise.
Shim bent	A	Require removal or replacement
Removal is acceptable if shim is not OE.
Shim out of position	B	Require removal or replacement
Removal is acceptable if shim is not OE.
Shim worn	A	Require removal or replacement
Removal is acceptable if shim is not OE.
Slider pin (bolt) bent	A	Require replacement of slider pin or
Slider pin (bolt) rust-pitted	A	Require replacement of slider pin or
Slider pin (bolt) worn	A	Require replacement of slider pin or
Threads damaged	A	Require repair or replacement
Threads stripped (threads missing)	A	Require replacement
Worn, affecting performance	A	Require replacement

A	Part no longer performs intended purpose
B	Part does not meet a design specification (regardless of performance)
C	Part is missing
1	Part is close to the end of its useful life (just above discard specifications, or weak; failure likely to occur soon, etc.)
2	To address a customer need, convenience, or request (to stiffen ride, enhance performance, eliminate noise, etc.)
3	To comply with maintenance recommended by the vehicleâ€™s Original Equipment Manufacturer (OEM)
4	Technicianâ€™s recommendation based on substantial and informed experience