TECHNICAL SUPPORT

Motorist Assurance Program (MAP) Standards of Service

Condition	Code	Procedure
Attaching hardware broken	A	Require repair or replacement of hardware
Attaching hardware missing	C	Require replacement of hardware
Attaching hardware not functioning	A	Require repair or replacement of hardware
Corroded, affecting structural integrity	A	Require replacement
Fitting incorrect (for example, compression fitting)	B	Require replacement
Flare type incorrect	B	Require repair or replacement
Leaking	A	Require repair or replacement
Line material incorrect (copper, etc.)	B	Require replacement
Restricted	A	Require replacement
Routed incorrectly	B	Require routing correction
Rust-pitted	1	Suggest replacement
Threads damaged	A	Require repair or replacement
Threads stripped (threads missing)	A	Require replacement

A	Part no longer performs intended purpose
B	Part does not meet a design specification (regardless of performance)
C	Part is missing
1	Part is close to the end of its useful life (just above discard specifications, or weak; failure likely to occur soon, etc.)
2	To address a customer need, convenience, or request (to stiffen ride, enhance performance, eliminate noise, etc.)
3	To comply with maintenance recommended by the vehicle’s Original Equipment Manufacturer (OEM)
4	Technician’s recommendation based on substantial and informed experience