TECHNICAL SUPPORT

Motorist Assurance Program (MAP) Standards of Service

Condition	Code	Procedure
Attaching hardware broken	A	Require repair or replacement of hardware
Attaching hardware missing	C	Require replacement of hardware
Attaching hardware not functioning	A	Require repair or replacement of hardware
Leaking	B	Require repair or replacement
Linkage bent (rear load valves)	A	Require repair or replacement of linkage
Linkage broken (rear load valves)	A	Require repair or replacement of linkage
Pressure out of specification	B	Require adjustment. If not possible, require replacement
Seized	A	Require replacement
Sticking	A	Require repair or replacement
Terminal burned, affecting performance	A	Require repair or replacement
Determine cause and correct prior to repair or replacement of part.
Terminal burned, not affecting performance	2	Suggest repair or replacement
Terminal corroded, affecting performance	A	Require repair or replacement
Terminal corroded, not affecting performance	2	Suggest repair or replacement
Terminal loose, affecting performance	B	Require repair or replacement
Terminal loose, not affecting performance	1	Suggest repair or replacement
Threads damaged	A	Require repair or replacement
Threads stripped (threads missing)	A	Require replacement
Wire lead burned	A	Require repair or replacement
Wire lead conductors exposed	B	Require repair or replacement
Wire lead open	A	Require repair or replacement
Wire lead shorted	A	Require repair or replacement

A	Part no longer performs intended purpose
B	Part does not meet a design specification (regardless of performance)
C	Part is missing
1	Part is close to the end of its useful life (just above discard specifications, or weak; failure likely to occur soon, etc.)
2	To address a customer need, convenience, or request (to stiffen ride, enhance performance, eliminate noise, etc.)
3	To comply with maintenance recommended by the vehicle’s Original Equipment Manufacturer (OEM)
4	Technician’s recommendation based on substantial and informed experience